Send the details
Provide contact information, exact location, vehicle information, VIN, and requested service.
How mobile service works
From request to scheduled service.
Send the details. We review and prepare the plan. You approve before anything is scheduled.
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Review and prepare
We confirm the service, flat-rate quote, travel, parts or fluids, payment timing, safe access, and availability.
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Approve and schedule
After the quote is approved and the required upfront payment is received, the service can be scheduled.
Parts, pricing, travel, and payment
Know the plan before the job starts.
We confirm the work, flat-rate quote, travel, parts or fluids, and payment timing before scheduled service moves forward.
Dr. Ray’s supplies all approved parts and fluids.Customer-supplied parts are not installed.
Service area
Mobile service based in Madera.
We serve approved locations across Madera County and surrounding areas. Travel, safe access, and availability are confirmed before service.
Travel outside Madera city limits
Travel fees apply to any scheduled or roadside service outside Madera city limits.
Roadside service
No separate roadside travel fee applies inside Madera city limits. Outside city limits, travel and availability are confirmed before dispatch.
Safe service access
Vehicle location, working space, and safe access must be confirmed before service.
Frequently asked questions
Straight answers before you request service.
Information about requests, VIN requirements, parts, travel, and payment.
Does the form schedule an appointment?
No. It sends us the information needed to review the request, prepare the quote, and confirm availability. A service date is scheduled only after the quote is approved and the required upfront payment is received.
Why do you need the full VIN?
The full VIN helps staff verify the exact vehicle configuration and prepare the correct service and parts before travel.
Can I provide my own parts?
No. Dr. Ray’s supplies the approved parts and fluids used for service.
When does a roadside travel fee apply?
There is no separate roadside travel fee inside Madera city limits. Outside Madera city limits, the applicable travel fee is confirmed before dispatch.
Does travel apply to repairs and inspections?
Travel applies when the service location is outside Madera city limits and is confirmed with the quote before scheduling.
What payments are accepted?
Cash, card, Zelle, Apple Pay, and Venmo are accepted. Checks and Cash App are not accepted.